Business service management (BSM) is a methodology for monitoring and measuring information technology (IT) services from a business perspective; in other words, BSM is a set of management software tools, processes and methods to manage a data center via a business-centered approach. BSM technology tools are designed to help IT organizations view and manage technology infrastructures to better support and maintain the main services they provide to the business. BSM tools are critical enablers for the increasingly popular process that focuses on IT Service Management (ITSM) approach.
BSM consists of both structured process and enabling software.
The Information Technology Infrastructure Library (ITIL), a set of IT management frameworks and concepts, has recently identified BSM as a best practice for IT infrastructure management and operations.
This book is your ultimate resource for Business Service Management. Here you will find the most up-to-date information, analysis, background and everything you need to know.
In easy to read chapters, with extensive references and links to get you to know all there is to know about Business Service Management right away, covering: Business service management, Information technology, IT service management, Information Technology Infrastructure Library, Configuration item, Accelops, BMC Software, HP Business Service Management, IBM, Tivoli Software, Zyrion Traverse, CA Technologies, Compuware, System administrator, Router, Server (computing), Network operations center, Service-oriented architecture, Hardware virtualization, Cloud computing, Enterprise portal, Grid computing, Mashup (web application hybrid), Information technology management, Business process management, Business transaction management, Business transaction performance, Team Service Management
This book explains in-depth the real drivers and workings of Business Service Management. It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of Business Service Management with the objectivity of experienced IT professionals.
