Instructor Resources: Test Bank, Instructor’s Manual
Human resources are the bedrock of healthcare organizations. Yet healthcare faces severe staffing shortages, both as a result of the aging population and workforce and because of wide disparities in the geographic distribution of workers. To attract and retain this increasingly scarce resource—and to inspire the best from their employees—healthcare managers must know how to develop, nurture, and coach their staff for success.
Fundamentals of Human Resources in Healthcare takes a back-to-basics approach to workforce management. It sets forth fundamental concepts that will help healthcare managers succeed at the most important and challenging part of their job: managing people. Unlike books that peddle the latest oversimplified solution or quick-fix cure-all for workforce challenges, this book presents proven best practices and evidence-based strategies for successfully working with employees.
This new edition puts human resources in the context of today’s healthcare environment, with all of its rapid, ongoing, and unprecedented changes. Thoroughly revised and updated, it includes:
• A new chapter on enhancing diversity and inclusion in healthcare organizations
• Expanded material on physician compensation, including changes in incentives; compensation practices in patient-centered medical homes and accountable care organizations; and challenges in measuring physician productivity
• Revised and updated content on the legal and regulatory environment of human resources management, including sexual harassment, electronic monitoring and workplace searches, and termination
• A new chapter on human resources management practices that support quality improvement and patient safety initiatives
• Current developments in union organizing and union membership in healthcare organizations
Written for current and aspiring managers throughout a healthcare organization—not just those employed in the human resources department—this book establishes a vision in which everyone is a human resources manager.
