The necessity for effective case management in the human services has never been more critical. With the roles of human services professionals growing more diverse–and the delivery of services more complex–case managers are in great demand. Succinct yet comprehensive, this valuable guide covers all aspects of case management, including assessing the needs of the client, helping the client connect with the appropriate institutions and services, monitoring the quality of services provided, and taking action when the client’’s needs are not fulfilled. In addition, it considers the therapeutic role required when specific needs are not met due to problems that are indigenous to the client. For anyone in the human services interested in case management, this volume is a must. “In this compact, well-organized book, David P. Moxley gives us a needed ‘‘how-to’’ book on the practice of case management. . . . This reader is useful for the descriptive clarity it provides to the case management role, how it can be effectively implemented, and the importance of this role to effective client service.” –Canadian Social Work Review
